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Shipping Policy

Thank you for visiting the Restrain website. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

After payment, all orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be paid by Restrain. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

Restrain is still working on a shipment confirmation email once your order has shipped containing your tracking number(s). We will update you when we implement this feature in our logistic process.

Damages

Restrain is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days.

Contact us

To contact us, please email customersupport@restrain.io.

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